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Mugs, T-Shirts & Much Much More!!
| About Us This web site is owned and operated by Mugnificent who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Mugnificent 150 Oxford Road Calne Wiltshire SN11 8AH United Kingdom Phone: 01249 816936 Fax: 01249 816936 Email: info [at] mugnificent [dot] co [dot] uk VAT Reg 923 9613 12 Co Reg 6457239 Company number: <6457239> |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout Now" and you will be asked for a few details that we need to be able to satisfy the order. Once we have received your order an automated confirmation email will be sent to you (assuming you have entered a valid email address) indicating the products ordered and your details. If you do not receive this order confirmation you have probably entered an incorrect email address. Please contact us by email or phone and will we forward you a copy of your order. This email does not indicate that payment has been taken. Payment is taken in full when the order is processed - for all items which are in stock or are out of stock but on order from our supplier. Payment for pre-ordered goods will not be taken until the items are shipped. You may send your credit card information via phone or over the Internet. These apply to the sale of goods that will govern any contract for sale that we enter into with you and comply with the Consumer Protection (Distance Selling) Regulations 2000. To order you must be at least 18 years of age. All prices within our website are inclusive of VAT. The laws of England and Wales shall govern the Contract between us and any dispute will be resolved exclusively in the courts of England and Wales. These terms and conditions are subject to change at any time without prior notice to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions do not affect your statutory rights. CHANGING OR CANCELLING AN ORDER If you wish to change or cancel an order then please contact us either by email or by telephone as soon as possible. We need the customer name, order number, date of the order and the items ordered. If your order has already been sent, you will have to return it to us within 7 days to cancel the order or within 14 days of delivery if an item is faulty (see our returns section for further details on our returns policy). All drawing, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. It is the responsibility of the customer to ensure that they check the compatibility and suitability of a product prior to purchase. Our sales staff can offer advice only. PRICE INCREASES Unfortunately suppliers occasionally raise the price of items unexpectedly. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. In the event that this occurs we will check with you to see if you still wish to receive the item at the new price. We may, at our discretion, absorb small price increases without passing them on to our customers. PROBLEMS USING THE WEBSITE Help! I am having trouble with the website. Should you experience any technical problems whilst using the website then please contact us either by email or telephone and we will do all we can to resolve your query. |
| Shipping And Handling For deliveries to mainland UK: Standard Delivery £2.50 per order - small items will be sent with Royal Mail Second Class (please allow 7-14 days for delivery) - larger items will be sent with Royal Mail Standard Parcels (please allow 14-28 days for delivery) Please note we do not currently offer an expedited service. For non-mainland UK higher delivery charges apply with heavy items. For delivery in central and northern Scotland higher delivery charges apply with all items. For deliveries to Europe: International Airmail (£5.00 minimum per order) please allow up to 28 days for delivery - you will be contacted directly if the shipping for your order exceeds this amount For deliveries to the Rest of the World: International Airmail (£10.00 minimum per order) please allow up to 28 days for delivery - you will be contacted directly if the shipping for your order exceeds this amount If you require further information with regards to carriage cost please call our customer services on 01249 816936 |
| Delivery Schedule We will endeavour to deliver goods within a reasonable time period but goods are subject to availability and delay in delivery of goods is sometimes outside of our control due to supplier backlogs. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence. As soon as we have delivered the goods you will be responsible for them. If you delay accepting a delivery, our responsibility for everything other than damage due to our negligence will end on the date the carrier tried to deliver the goods to you. DAMAGED/MISSING GOODS If you should have, for any reason, a complaint or query regarding damaged or missing items, please notify us immediately by telephone or email and subsequently in writing. Failure to do this could involve unnecessary delays. Please keep the box and packing materials that were used to send the goods, as we may need to examine them. |
| Back Orders If your item is not in stock and is not already on order from our supplier, we will back order it for you. Backordered items are not charged for until they are shipped. Outstanding items (if any) are probably out of stock due to popular demand. We endeavour to despatch the rest of your order as soon as possible. You will have been charged for the whole order and unless you specify otherwise during the order process you will pay shipping and handling charges only once. If you have specified to not wait until all items are in stock the order will be dispatched as goods become available and a shipping charge will be made for each delivey. Please accept our apologies for the delay if you have outstanding items or orders. You will always have the option to cancel your order if you would rather not wait for the goods. If you wish to check on the progress of your order or cancel any remaining items which are outstanding, please contact us on 01249 816936. |
| Credit Card Security We do not store any customers credit card financial details. Data is completely removed from our system within 24 hours after we receive an authorization decision. Data only resides on our systems and other storage locations for the express purpose of processing the transaction and we agree to protect it in accordance with any applicable laws. Notwithstanding the forgoing, in no event do we store Card Verification Values ("CVV") and Card Identification Data ("CID"). |
| Guarantee Your invoice is your receipt and guarantee for your order. Please keep it safely in case you need it for future reference. If your purchase was made by using a credit or debit card then the amount charged will be on the attached slip. We do not offer any credit facilities. You will only own the goods once we have received payment in full. We guarantee your satisfaction. All of our products come with a full guarantee. |
| Reaching Us If you need to reach us, please email us on info [at] mugnificent [dot] co [dot] uk, alternatively, you can call on 01249 816936 or write to us at 150 Oxford Road, Calne, , SN11 8AH, United Kingdom |
| Privacy Policy Mugnificent do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Issue a unique identifier (e.g. customer login) d. Monitor customer account status beyond that required for individual purchases e. Only disclose information to third-parties for goods delivery purposes We do not store any customers credit card financial details. Data is completely removed from our system within 24 hours after we receive an authorization decision. Data only resides on our systems and other storage locations for the express purpose of processing the transaction and we agree to protect it in accordance with any applicable laws. Notwithstanding the forgoing, in no event do we store Card Verification Values ("CVV") and Card Identification Data ("CID"). |
| Returns Policy Before returning goods to us, it is important that you contact us first to obtain instructions as to where and how to send the goods and obtain a returns note number. All unauthorised returns are subject to a 15% handling charge and any carriage fees in these instances are not refundable. You can cancel your order within seven working days as long as the goods are returned unopened. Faulty or defective goods, still in their original supplied condition, may be returned to us within 14 days of receipt. Where goods are found to be faulty by us, we will refund return postage and either send replacement goods to you or a refund; after this period goods are dealt with on an individual basis. If no fault is found you are responsible for carriage both ways and a fee may be charged. Please include the following details with all returns: your name, invoice number, returns note number, daytime number and the reason for the return. We cannot accept liability for packages damaged during transit, so wrap it well! We recommend you return your goods by recorded delivery, registered post or courier and maintain sufficient insurance to cover the value of the goods. |
| Remittance Terms Payment is now available by credit and debit card or by Paypal or cheque/postal order |
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